Careers

last updated: May 7, 2026

Housekeeping Supervisor

Direct and manage all housekeeping operations, including Rooms, Public Areas, Laundry, and Uniform services
Enforce strict compliance with brand standards, hygiene protocols, and established quality benchmarks
Maintain guest satisfaction standards through rigorous cleanliness protocols and punctual service delivery
Oversee departmental manpower planning, scheduling, and productivity metrics
Monitor and control departmental budget, expenses, and inventory management (linen, chemicals, supplies)
Establish and enforce standard operating procedures (SOPs) and safety regulations across all operations
Conduct systematic inspections, audits, and quality assurance checks
Supervise, train, and manage the Housekeeping team to ensure consistent performance and accountability
Coordinate with Front Office, Engineering, and other departments to maintain operational continuity
Address guest feedback and service concerns with professionalism and documented resolution

Strong practical experience and proven operational performance, with consistent attention to detail
Minimum 5–8 years of progressive Housekeeping experience, including at least 2–3 years in a supervisory role
Demonstrated expertise in hotel housekeeping operations, systems, and industry standards
Documented evidence of success in quality management, cost control, and team leadership
Advanced communication, problem‑solving, and organizational capabilities
Proven ability to perform effectively in demanding, high‑pressure operational environments, with strong attention to detail
Proficiency in MS Office and hotel management systems (e.g., Opera or equivalent platforms)