Careers

last updated: June 30, 2026

Room Attendant

Reports to: Housekeeping Supervisor
Responsible for maintaining the cleanliness and overall hygiene of guest rooms, corridors, bathrooms, and other assigned hotel areas
Clean and maintain guest rooms to the highest quality standards
Ensure that public areas are clean, tidy, and welcoming
Manage linen supplies and coordinate laundry requirements
Respond promptly to guest requests while delivering excellent customer service
Report any maintenance issues and comply with all safety procedures
Communicate effectively with the Front Office and the management team

Previous housekeeping experience, preferably in a luxury hotel environment
Exceptional attention to detail and cleanliness
Strong organizational skills with the ability to manage multiple tasks simultaneously
Knowledge of hygiene, sanitation, and health & safety standards
Friendly, professional attitude
Ability to use cleaning equipment and products efficiently

Reports to: Housekeeping Supervisor
Supports the Housekeeping team in maintaining the cleanliness and overall hygiene of guest rooms, corridors, bathrooms, and other hotel areas
Transport and distribute clean linen, towels, and guest supplies to designated floors and areas
Collect soiled linen and transport it to the laundry area
Replenish housekeeping carts with the necessary cleaning supplies and amenities
Maintain minibar and guest room inventory levels
Deliver requested items to guests (extra towels, pillows, blankets, toiletries, etc.)
Keep housekeeping storage rooms and floor pantries clean, organized, and fully stocked
Support the Housekeeping team with daily operational tasks as needed
Report any maintenance issues, damage, or unusual situations observed in the hotel to the supervisor immediately
Comply with the hotel’s cleanliness, health & safety, and workplace safety standards
Use all equipment and materials correctly and responsibly

Previous experience in the hospitality industry (HoReCa)
Exceptional attention to detail and cleanliness
Strong organizational skills with the ability to manage multiple tasks simultaneously
Knowledge of hygiene, sanitation, and health & safety standards
Friendly and professional attitude
Ability to use cleaning equipment and products efficiently

Direct and manage all housekeeping operations, including Rooms, Public Areas, Laundry, and Uniform services
Enforce strict compliance with brand standards, hygiene protocols, and established quality benchmarks
Maintain guest satisfaction standards through rigorous cleanliness protocols and punctual service delivery
Oversee departmental manpower planning, scheduling, and productivity metrics
Monitor and control departmental budget, expenses, and inventory management (linen, chemicals, supplies)
Establish and enforce standard operating procedures (SOPs) and safety regulations across all operations
Conduct systematic inspections, audits, and quality assurance checks
Supervise, train, and manage the Housekeeping team to ensure consistent performance and accountability
Coordinate with Front Office, Engineering, and other departments to maintain operational continuity
Address guest feedback and service concerns with professionalism and documented resolution

Strong practical experience and proven operational performance, with consistent attention to detail
Minimum 5–8 years of progressive Housekeeping experience, including at least 2–3 years in a supervisory role
Demonstrated expertise in hotel housekeeping operations, systems, and industry standards
Documented evidence of success in quality management, cost control, and team leadership
Advanced communication, problem‑solving, and organizational capabilities
Proven ability to perform effectively in demanding, high‑pressure operational environments, with strong attention to detail
Proficiency in MS Office and hotel management systems (e.g., Opera or equivalent platforms)